Pre Service Checks
Appliance Pre-Service Checks & Handy Hints
Dishwashers
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Check to see if power cord is plugged into the power point and the power point works.
The power point is usually located in the cupboard next to the dishwasher or under the sink.
An easy way to check is to plug another working appliance into the power point such as a hair dryer etc.
If power point is working check if the main switch on the dishwasher is turned on and the door is closed properly.
If it still does not work call us or request a service.
Check to see if the outlet hose is not blocked.
The main reason usually is a blockage in the drain pump.
The drain pump is located at the bottom of the washing machine on the right or left hand side usually behind a door or cover.
If possible bail the water out first or place a container under the pump insert before removing to catch the water.
Remove the filter and check for blockages around the pump impeller.
If it still does not work call us or request a service.
Most dishwashers will drain for a minute at the start of any cycle, it should then start filling.
If water is not entering the dishwasher check the tap is turned on and working, the tap is usually located in the cupboard next to the dishwasher or under the sink.
You can also check the inlet hose is not kinked if there is still no water entering you will need to call us or request a service.
If water is flowing into the dishwasher and wash pump is working check to see if the spray arms are rotating, they may have become blocked with food particles, they are usually easy to remove.
Rinse them out thoroughly above the sink.
Check the filters are clean in the base of the dishwasher.
Another reason could be the dishwasher is not heating the water if this is the case then call us or request a service.
Check the main cabinet seal is clean and the door is closing correctly.
Check the tap is not leaking.
And the hoses are not damaged.
It may be that too much water is flowing into the dishwasher or it is not draining.
See above or call us or request a service.
We recommend dishwashers are connected to a cold water tap as they heat water automatically during the wash cycles.
This will ensure the thermostats are switching at the correct times. It is also more energy efficient.
We recommend using rinse aid it will give your glass wear and cutlery a better finish and assist in the drying process.
Be careful not to overfill or spill rinse aid in your dishwasher as it is very sudsy.
If you do spill any, we advise to mop it up immediately.
Note: Do not use 3, 5 or 10 in one tablets – if you are using rinse aid as this will cause over sudsing.
We recommend using a high quality standard tablet or powder as well as rinse aid.
We recommend you have your dishwasher serviced and an electrical safety check annually to keep it in good working order.
NOTE: Dishwashers in busy businesses should be serviced more frequently.
Washing Machines
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Check to see if power cord is plugged into the power point and the power point works.
An easy way to check is to plug another working appliance into the power point such as a hair dryer etc.
If power point is working check if the main switch on the washing machine is turned on and the door is closed properly.
If it still does not work call us or request a service.
Check to see if the outlet hose is not blocked.
The main reason usually is a blockage in the drain pump.
The drain pump is located at the bottom of the washing machine on the right or left hand side usually behind a door or cover.
If possible bail the water out first or place a container under the pump insert before removing to catch the water.
Remove the filter and check for blockages around the pump impeller.
If it still does not work call us or request a service.
This can be caused by over sudsing. We recommend washing machine capsules.
Check the inlet and outlet hoses are not damaged check the inlet hose washers are not damaged check the hose fittings are done up tight check the door seals are clean and in good condition.
If it still leaks you you will need to call us or request a service.
Check the taps are turned on and working you can also check the inlet hose is not kinked and the filter washers inside the end of the hoses are not blocked.
If there is still no water entering you will need to call us or request a service.
Check the filter in the drain pump is not dirty remove and clean it.
If it is clean the problem may be insufficient water is entering the machine.
Check the taps are turned on and working, plus you can also check the inlet hose is not kinked.
Run a hot wash through the machine using some Bi-Carbonate of Soda, and make sure you’re using a high quality detergent.
It may also be that it is not heating. If so you will need to call us or request a service.
This can be caused by over sudsing. We recommend washing machine capsules.
Check to see if the water has drained out if not it could be the outlet hose is blocked.
The main reason usually is a blockage in the drain pump. The drain pump is located at the bottom of the washing machine on the right or left hand side usually behind a door or cover.
If possible bail the water out first or place a container under the pump insert before removing to catch the water.
Remove the filter and check for blockages around the pump impeller.
It may also be the electric door lock has temporarily seized you can try giving the cabinet next to where the door closes a couple of good thumps with your hand if it still wont open call us or request a service.
We recommend you have your Washing Machine serviced and an electrical safety check every 2 years to keep it in good working order.
We highly recommend front loader washing machines as they will give your washing a far cleaner finish.
The main reason for this is they wash at a given temperature you set.
Front load washing machines will also use only a fraction of water compared to a top loader.
Because of their washing action, (no agitator), they are very gentle on your washing.
We recommend washing usually at 40 degrees Celsius.
The quality detergents have enzymes in them and they usually require a 40 degree temperature to be released from the detergent.
For cotton business shirts and sheets, if dirty, they can be washed at a higher temperature.
For pure wool we recommend 30 degrees as cold water can shrink wool.
We advise to check and clean the filter approximately every 4 weeks and have your machine checked and serviced at least every 2 years.
Clothes Dryers
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Check to see if power cord is plugged into the power point and the power point works. An easy way to check is to plug another working appliance into the power point such as a hair dryer etc.
If the power point is working check the main switch on the dryer is turned on and the door is closed properly.
Your dryer may be fitted with a reset thermostat that just needs resetting by pressing it in. They can be located on the front or back panels.
If it still does not work call us or request a service.
It is very important to clean the lint filter after every use.
Condenser Dryers will also need the condenser filter cleaned approximately every 4 weeks, plus make sure all airways are clear.
If it still does not work call us or request a service.
It is very important to clean the lint filter after every use and clean the condenser filter approximately every 4 weeks. Make sure all airways are clear.
We recommend having your dryer serviced and an electrical safety check every year.
The lint build up can be a fire hazard and your dryer should be stripped down serviced and all fluff removed annually.
Ovens
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Check the time clock has not been set to auto position.
All new houses have to have an isolating switch, they are usually located above the bench top or adjacent to the oven. Check it has not been turned off.
Your oven should be on its own circuit. Check the circuit breaker or fuse at the main switchboard has not tripped.
If it still does not work call us or request a service.
We recommend you frequently clean your oven, a service and an electrical safety check done every 2 years to keep it in good working order.
Electrical Work
■ Lighting – we recommend to upgrade to LED lights, and advise on Emergency Lights.
■ Smoke Detectors – should be interconnected and we recommend that the battery is changed every 12 months.
■ Faulty Power points and Light switches – it is important to have these replaced as soon as they are faulty.
■ Switch Board – recommend changing any fuses or safety switches to individual MCB/RCD
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